How to Get Refund From Chinese Company?

Getting a refund is no different from collecting other debts.

We first need to know the process of debt collection in China: Amicable mode — > Legal Action — > Enforcement.

Of course, it’ll be better if the debtor pays as early as possible. In that way, you don’t have to go through all three stages. Because the more stages you go through, the more time and money you spend, and the more emotional pain you suffer.

So, let’s go through these stages step by step.

Table of Contents

1. Amicable mode

At any time, the debt collector will try the amicable mode first. It means the collector has to convince the debtor to pay you what he/she owes you. This is the cheapest way, so it should be the first choice for you.

The debt collector needs to accept and get your authorization to start taking action.

The debt collector needs to understand the business practice of Chinese suppliers in order to see their excuses and force them to make payments.

They should also have a good understanding of Chinese laws so as to collect debts in legal compliance.

2. Legal Action

What if the debtor still fails to pay in amicable mode?

You may need to consider taking legal action further, which means that you will have to file a lawsuit with the court, and the court will confirm by a judgment that the debtor owes you money.

You need to consider two issues:

Firstly, is there any dispute?

If there is no dispute over whether payment should be made, the lawsuit will not be too complicated.

If there is a dispute, the lawsuit will be more complicated. The debt collector needs to be in court to ask a judge to reach a conclusion on the issues below: Are the goods or services up to standard? Is delivery delayed? Are conditions for refund/payment satisfied?

Therefore, if there is a dispute, it is not simply about debt collection, but a trade dispute. For more details, please read an earlier post “The Difference between Debt Collection and Trade Disputes”.

Secondly, where to sue?

If there is no obstacle over jurisdiction, you need to consider which court you should bring an action to, a Chinese court or a court that you are familiar with.

For how to make a choice, please read an earlier post “Suing in China vs Suing in Other Countries: Pros and Cons”.

3. Enforcement

What if you win your case, but the debtor still refuses to pay?

You need to apply for the enforcement of the court judgment. You need to enforce the judgment at the location of the debtor or his property. Usually, it is in China.

So you need to apply for the enforcement of the court judgment in China.

Please note that Chinese courts are highly likely to enforce judgments made by foreign courts. For a more detailed discussion, please read our post “Guidelines for Enforcing Foreign Judgments in China 2022”.

Do you need support in cross-border trade and debt collection?
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